जेईई काउंसलिंग | ज़ेलिन प्रोजेक्ट्स द्वारा

Refund Policy

At Zeline Projects, customer satisfaction is our priority. Our AI-based counseling system is designed with precision to provide the best guidance.

• All payments made are non-refundable once the counseling has started.
• If your session is delayed due to high traffic, we will reschedule it. Refunds will not be issued in such cases.
• Refunds may only be issued if the user has not availed any services and raises a request within 24 hours of payment.
• No refunds are applicable for technical delays or platform downtimes, though we aim to ensure 99.9% uptime.
• If a transaction fails and the amount is debited, users are advised to contact support with proof.
• Each request will be assessed individually by our team and resolved as per the policy.

For any queries regarding your payment or refund eligibility, contact us at support@jossacounselling.com.